1. Who we are

This Privacy Policy explains how Shark E-Commerce Solutions (“we”, “us”) collects, uses and protects information when you visit sharkecommercesolutions.com or contact us. We are an Amazon-focused e-commerce agency based in Multan, Pakistan, serving sellers worldwide.

We are an independent third-party service provider. We are not affiliated with, endorsed by or sponsored by Amazon.

2. Information we collect

We collect only what we need to run the website and respond to you:

• Information you give us: your name, email address, company, marketplace, the service you are interested in, a store link or ASIN, and the message you write in our contact form or send by email or phone.
• Technical information: data your browser sends automatically, such as IP address, browser type, device, pages viewed and the time of your visit, which our hosting provider may record in server logs.
• Cookies: small files used by WordPress, our theme and page builder to make the site work. See section 7.

3. How we use your information

We use your information to:

• Reply to your inquiry and send an audit report or quote you have requested.
• Provide and manage services you ask us to perform.
• Keep the website secure and prevent spam or abuse.
• Understand how the website is used so we can improve it.
• Meet legal obligations.

We do not sell your personal information.

4. Contact form and email

When you submit our contact form, the details you enter are sent by email to our team at info@sharkecommercesolutions.com. The form does not store your submission in the website database. A copy of the message is held in our email system and in our mail provider’s systems, and we use it only to respond to you.

To help prevent spam, the form includes a hidden field and a minimum completion time, and limits how many messages can be sent from one connection in an hour. By ticking the consent box you agree that we may use your details to reply to your inquiry.

5. Seller account access

If you hire us, we may need limited access to your Amazon account. We request access only through Amazon’s user-permission features and only for the work we agree. We never ask for your account password. You can change or remove our access at any time.

Information we see in your account is treated as confidential and used only to deliver the agreed services.

6. Who we share information with

We share information only where needed:

• Service providers that help us run our website and email, such as hosting, email delivery and security providers, who may process data on our behalf.
• Professional advisers or authorities where we are required by law.
• A successor business, if our business is ever sold or reorganized.

Where we engage outside providers, we expect them to protect your information.

7. Cookies and technical data

Our website may use cookies and similar technologies that are necessary for it to work, such as session and security cookies. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

If we add analytics or advertising tools in the future, we will update this policy and, where required, ask for your consent.

8. How long we keep information

We keep inquiry emails for as long as needed to respond to you and manage any resulting relationship, and for a reasonable period afterward for record-keeping. We keep client information for the duration of our services and as needed for legal and accounting purposes. You may ask us to delete your information, subject to any legal duty to keep it.

9. Security

We take reasonable steps to protect information, including using secure connections for our website. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or restrict use of your personal information, to object to certain uses, and to withdraw consent at any time. To exercise any of these rights, email info@sharkecommercesolutions.com. We will respond within a reasonable time and may need to verify your identity first.

11. International use

We are based in Pakistan and work with sellers worldwide. Your information may therefore be processed in Pakistan and in other countries where our service providers operate, which may have different data protection laws from your own.

12. Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect information from children.

13. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed. Continued use of the website after an update means you accept the revised policy.

14. Contact us

Shark E-Commerce Solutions, Multan, Pakistan.

Email: info@sharkecommercesolutions.com · Phone: +1 347 919 2740