1. About us and our independence

These Terms of Service apply to your use of sharkecommercesolutions.com and to inquiries you send us. Shark E-Commerce Solutions is an Amazon-focused e-commerce agency based in Multan, Pakistan, serving sellers worldwide.

We are an independent third-party service provider. We are not affiliated with, endorsed by or sponsored by Amazon. Amazon and related marks belong to Amazon.com, Inc. or its affiliates.

2. Using this website

You may use this website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorized access, submit false or misleading information, or send spam through our contact form. We may restrict access if these terms are broken.

The information on this website is general information about our services. It is not legal, tax or financial advice.

3. Services and written agreements

Our services include Amazon Account Management, Amazon PPC management, listing optimization and SEO, A+ Content design and Brand Store design. Browsing this website or sending an inquiry does not create a service agreement.

Services begin only after we agree the scope, deliverables, access, reporting and fee with you in writing, for example in a proposal, statement of work or email confirmation. If this page and your written agreement differ, the written agreement applies.

4. Quotes, fees and payment

All engagements are custom quotes based on the services chosen, account size and complexity, and workload. Requesting a quote or an audit report is free and creates no obligation.

Our fees cover our services only. They do not include Amazon advertising spend, which Amazon bills to you, or any Amazon selling, referral, fulfillment or other fees. Payment terms are set out in your written agreement.

5. Your responsibilities and account access

You are responsible for the accuracy of the information you give us and for the legality of your products, listings and content. If you give us access to your accounts:

• Access is granted through Amazon’s user-permission features and limited to the agreed work.
• We never ask for your account password.
• You remain responsible for your account, its compliance with Amazon’s policies and the decisions made in it.
• You may change or remove our access at any time.

6. No guarantee of results

Results depend on many factors outside our control, including your products, pricing, reviews, competition, advertising budget, market conditions and Amazon’s own policies and systems. We commit to the agreed work and to clear reporting. We do not guarantee sales, rankings, ACOS levels, conversion rates, content approval or any other specific outcome.

7. Case studies and testimonials

Case studies, figures and testimonials on this website describe results reported for individual client accounts. Client identifiers are removed to protect privacy. They are examples only. Your results may differ and past performance does not guarantee future results.

8. Intellectual property

The content of this website, including text, graphics, logos and design, belongs to Shark E-Commerce Solutions or its licensors and may not be copied or reused without our permission.

Ownership of deliverables created for a client, and of materials a client supplies to us, is set out in the written agreement for that engagement. Unless agreed otherwise, you keep ownership of your own brand assets and listings.

9. Confidentiality

We treat non-public information about your business and accounts as confidential and use it only to deliver the agreed services. This does not apply to information that is public, that you have permitted us to share, or that we are required by law to disclose.

10. Third-party platforms and links

Our services involve third-party platforms such as Amazon, whose policies, tools and decisions we do not control. This website may link to third-party sites, for which we are not responsible. Amazon reviews and approves some content, such as A+ Content and Brand Stores, and we cannot control its decisions.

11. Limitation of liability

To the fullest extent permitted by law, Shark E-Commerce Solutions is not liable for indirect, incidental or consequential losses, or for loss of profits, sales, revenue or data, arising from the use of this website or from services provided, including losses caused by actions of Amazon or other third parties.

Where liability cannot be excluded, it is limited to the fees you paid us for the services giving rise to the claim in the three months before the claim. Nothing in these terms limits liability that cannot lawfully be limited.

12. Ending a service

Either party may end a service engagement as set out in the written agreement. On ending, we will stop work, and you can remove our access to your accounts. Fees for work already performed remain payable.

13. Governing law

Unless your written agreement says otherwise, these terms are governed by the laws of Pakistan, and any dispute will be subject to the courts of Pakistan. We encourage you to contact us first so we can try to resolve any concern directly.

14. Changes to these terms

We may update these terms from time to time. The “Last updated” date at the top shows when they were last changed. Continued use of the website after an update means you accept the revised terms.

15. Contact us

Shark E-Commerce Solutions, Multan, Pakistan.

Email: info@sharkecommercesolutions.com · Phone: +1 347 919 2740